Process and outcome evaluations

A Process Evaluation has three main components, which are program planning and development, program interventions, and database management system. These three main components are used to achieve these aims, describe program interventions’ development, implementation, and activities, provide quantitative and qualitative data on the services delivered and their effectiveness, and document the appropriateness and acceptability of the program within the target community. The Process Evaluation will answer the question “ did you do what you said you were going to do?” (Yuen, ., & Terao, 2003). Examples of Process Evaluations are:

1. Theteachertakes attendance each day to find out which students are missing too much class.

2. Over the Christmas holiday the truck group Straight Six Mafia collected 13 boxes offoodfor the local food bank and $300 in donations for Labor of Love, by holding a truck show.

3. WIC employees pass out brochures containing information where its clients may receive other services. Outcome Evaluations are used to look at how effective the interventions are. Data before the intervention and after are collected and compared to yield this information. It assess the outcomes/effectiveness of the programs activities and the impacts the program has on the target population. This evaluation answers the questions “ What benefits did the recipients of service obtain?” and “ How well did you do?” (Yuen, ., & Terao, 2003). Examples of Outcome Evaluations are:

1. Workforce Services asks that their clients complete a shortinterview/survey to see how their experience was and if their needs are being met.

2. Columbus Community Center compared the amount of services it provided last year to this year after they received the new grant to improve the employment program.

3. CareerStep contacts alumni students to see if their programs help them receive permanent employment.